CLEAR BAG POLICY

The OKC Spark encourages fans to not bring any type of bags, but fans will be able to carry the following style and size bag, package, or container at stadium plaza areas, stadium gates, or when approaching queue lines of fans awaiting entry into the stadium:

• Bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12." (Official Spark team logo clear plastic tote bags will be available for purchase at merchandise stands), or

• No buckles, grommets/hardware or décor can be concealing any part of the bag. The bag literally must be all clear.

• One-gallon clear plastic freezer bag (Ziplock bag or similar).

• Logo can only be on one side of the bag.

• Small clutch bags, which cannot exceed 4.5" x 6.5" in size, with or without a handle or strap can be taken into the stadium with one of the clear plastic bags.

 

Prohibited items include, but are not limited to: purses larger than a clutch bag, coolers, briefcases, backpacks, fanny packs, diaper bags, cinch bags, non-approved seat cushions*, luggage of any kind, computer bags and camera bags or any bag larger than the permissible size.

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REFUND/EXCHANGE POLICY

All event times are subject to change. Spark Softball, LLC is not responsible for lost, stolen or duplicated tickets

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Retain possession of this ticket until the Game has been played or other Event has occurred. This ticket is good only for this particular Event and no part of the purchase price will be refunded or credited by reason of the failure of Holder to use it for this Event.

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Should a Game not be played or completed or should any other Event not occur on the date it was originally scheduled, this ticket will admit Holder on the date or dates on which this Event is rescheduled or resumed, as announced in the sole discretion of the Club. No part of the purchase price will be refunded or credited by reason of the failure of Holder to use this ticket on the date the Event is rescheduled or resumed.

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Due to the evolving nature of the global health concerns or other circumstances beyond our control, Spark Softball, LLC may be required to (a) cancel or suspend an Event and not reschedule or resume it, (b) cancel or suspend an Event and reschedule or resume it in a different locale or (c) hold an Event without fans, or with limited fans, in attendance. If a Game or other Event is subject such a suspension that prevents Holder from using this ticket, refunds or credits will be as determined at the discretion of Spark Softball, LLC.

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How to Login to Your Account

 

Click here to go to the OKC Spark Account Manager link

If you cannot open the hyperlink copy & paste the URL below to your web browser: https://www.etix.com/ticket/mvc/accountManager/customer/doLogin?organization_id=12526&&cobrand=2024OKC-Spark

 

Enter your Username and Password. Your Username is the email address used on your customer profile for your 2023 season ticket purchase. Click Log In.

 

Click “Having trouble logging in?” if you forgot your password or this is your first time logging into Etix Account Manager.

 

If you forgot your password, enter your username and click Reset Password. Once you click “Reset Password” you will be sent password reset instructions via email that will include a temporary password. This password will expire in 10 minutes.

 

If this is your first time logging in, enter your username and click Send Password. Once you click “Send Password” you will be sent instructions via email that will include a temporary password. This password will expire in 10 minutes.

 

After logging into your account, you will be on your Homepage where you will see your Account Overview including:

1. Account Details

2. Customer Care Contact Information

3. Upcoming Tickets

 

To Update your password, please click on Account > Password. You may also update your Account information using the selected tab in the Account drop down menu.

 

If you experience any trouble renewing your tickets or have other questions about your account, please contact Etix customer support - Customer Support: 1-800-514-3849 x1 | Hours: Mon-Sat: 9am-8pm & Sun 12pm-8pm EST

 

 

How to View Your Tickets/Get Them on Your Phone

 

1. Click My Tickets.

2. Click Print/View Tickets.

3. Click on the Order ID that you wish to Print/View Tickets from.

4. Check the box for the tickets you wish to access.

5. Scroll to the bottom and click SMS.

6. SMS will allow you to enter a mobile number where you would like to receive a text message link with your tickets that you can then view on your mobile device.

7. Open the link on your phone and you may add your tickets to your Apple Wallet.

8. Android carriers will not have the functionality to store tickets to their Goggle Wallet, but that functionality is coming soon. In the meantime, you may store your tickets as images on your phone.

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How to Forward Your Tickets to Your Guests

 

1. Click My Tickets.

2. Click Forward Tickets.

3. Check the tickets to forward.

4. Scroll to the bottom and click Forward.

5. Enter the ticket recipient’s First Name, Last Name, and Email Address.

6. Send a personalized message (Optional)

7. Click Continue.

8. Review the ticket selection and recipient information and make any edits if necessary.

9. Click Forward Ticket.

10. A message will appear after you have finished forwarding the tickets to let you know the tickets have now been transferred.

11. The person receiving the tickets will be notified of the transfer by email along with instructions on how to accept or reject the tickets. You will receive an email notification when the person you forwarded the tickets to accepts or rejects the transfer.

12. If the tickets are not accepted or rejected in the number of days you have allotted for the offer to last, then your tickets will be replaced back into your account and accessible in My Tickets.